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Privacy Policy

We are Serendipity AI, trading as syntheticdocs.


Your privacy is important to us. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://syntheticdocs.ai, and other sites we own and operate.


Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.


If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at support@syntheticdocs.ai.


This policy is effective as of 1st July 2024

Last updated: 1st July 2024


How do you use my data?


  • When you register an account and purchase Software and Services we will collect your name, email address, phone number, address, and your payment details. We collect this in order to take steps to enter into a contract with you and allow you to purchase goods on our website.

  • When you purchase goods or services from a business working with us, we will collect your name, email address, phone number, address, and your payment details. We collect this in order to take steps to enter into a contract with you and allow you to purchase goods on our website.

  • To send you marketing information. Where you have previously expressed an interest in our Software or services (and not opted-out of marketing) we will use your name and email address to send you updates because it is in our legitimate interests to promote our other products and services we think you might be interested in.


Where you are a new customer and have opted in via our website to receive updates on our Software and services including offers, promotions and new options, we will process your personal data to provide you these updates in line with the preferences you have provided and will only use your personal data in this way with your consent.

You can withdraw your consent to marketing at any time by contacting us at support@syntheticdocs.ai or, where relevant, by following the unsubscribe link in any marketing communication you receive from us.


  • When you contact us either by phone, email, or via social media, we will usually collect your name, social media handle and contact details, because it’s in our legitimate interest to make sure we can properly respond to your query.

  • When you use our website and consent to our use of cookies we will collect information about how you use our website. We may use your personal data contained within this information to improve our website and to better understand how people use it. More details on the information we collect and how we do this is set out in our Cookie Policy below.

  • If our business is sold, invested it or if we become a joint venture with a partner or similar partnerships. We process your personal data for this purpose because we have a legitimate interest to ensure our business can continue. If you object to our use of your personal data in this way, the buyer of our business may not be able to provide services to you.


Who do you share my data with?


  • Business partners, suppliers and subcontractors for the performance of the contract we enter into with them or you.

  • Regulators/ Authorities/ Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our, our customers' and others' rights. This includes exchanging your personal data with other companies and organisations for the purposes of fraud protection.

  • Prospective buyers, investors or joint venture partners of our business under our legitimate interest to ensure our business can be continued by the buyer.


What about User-Generated Content?


We consider “user-generated content” to be materials (text, image and/or video content) voluntarily supplied to us by you and other users for the purpose of publication on our website. All user-generated content is associated with the account or email address used to submit the materials.


Will you collect my data from third party sites?


If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.


How secure is my data?


When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.


Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.


You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.


Where do you store my data?


We store your data on third party servers which are based in Europe. When working with third parties we may need to transfer your personal data outside of the UK and/or EU.


Whenever we transfer your personal data outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at support@syntheticdocs.ai for more information about this.


How long do you keep my data for?


We will only retain your personal data for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.


In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.


What are my rights under data protection law?


You have various other rights under applicable data protection laws, including the right to:


  • access your personal data (also known as a “subject access request”);

  • correct incomplete or inaccurate data we hold about you;

  • ask us to erase the personal data we hold about you;

  • ask us to restrict our handling of your personal data;

  • ask us to transfer your personal data to a third party; 

  • object to how we are using your personal data; and

  • withdraw your consent to us handling your personal data.


You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here.


Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.


What about third party sites?


In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.


Changes to this Privacy Policy


From time to time, we may need to update this Privacy Policy to ensure that it remains up-to-date. If we make significant changes, we will make that clear on our website or by some other means of contact such as email, so that you are able to review the changes before you continue to use our website.


Please refer to the date at the top of the Privacy Policy to make sure that you are looking at the latest version.